Your carrier
Initial call uses your trunk, caller ID, and carrier bill.
PickupGate Hops / VICIdial carrier failover
A rejected call.
Another route.
PickupGate Hops is carrier failover for VICIdial. It is designed to give an eligible failed call another chance to connect through the next configured carrier, using a DID from the purchased batch assigned to that carrier.
$0.015 per connected retry minute
$1 per DID per month / $2 early disposal
What PickupGate Hops is
Carrier failover built around VICIdial.
PickupGate Hops is a planned carrier-failover service for VICIdial and Vicibox operators. The customer's first call remains on the existing carrier and its normal bill. When a configured failure is eligible for a retry, Hops can route the next attempt through another carrier and use a DID from the purchased batch assigned to that carrier. A new number is not purchased for every retry. If one batch has no available numbers, the planned sequence can continue to the next configured hop. A connected retry is billed at the Hops minute rate, while DID rental and early disposal are separate charges. AMD classifications and Honeypot usage are also separate services. Hops begins in an off state so number purchase does not automatically enable routing. Customer activation is subject to release availability, setup review, and controlled testing.
Five-carrier retry journey
Another carrier.
Another chance to connect.
This diagram is an illustrative configured sequence. A successful connection ends the retry path.
Carrier 2
First eligible retry uses a DID from the purchased Hop 2 batch.
Carrier 3
Next eligible retry uses a DID from the purchased Hop 3 batch.
Carrier 4
The sequence can advance when the prior carrier or batch cannot complete the call.
Connect and stop
An answered retry connects the call and ends the sequence.
Planned setup
Keep Vici.
Add controlled retries.
Request Hops access
Share the Vici setup, current carrier, call volume, and routing goals.
Confirm carriers
Review available retry carriers, rates, and customer-release availability.
Assign DID batches
Purchase and map a separate DID batch to each configured retry carrier.
Test before enabling
Run an authorized controlled test and verify routing and billing before switching Hops on.
Hops pricing
See the charge.
Know what it covers.
Connected retries
$0.015
per connected retry minute
The initial carrier remains separately billed. Only connected retry time uses this minute rate.
Numbers
$1
per DID per month
Purchase a batch for each configured retry carrier.
Early disposal
$2
per DID
Applies when a number is released before it has been held for three months.
Questions before you connect
PickupGate Hops FAQ
What is PickupGate Hops?
PickupGate Hops is planned carrier failover for VICIdial. An eligible failed call can retry through the next configured carrier using a DID from that carrier's purchased batch.
Does Hops replace my first carrier?
No. The initial call remains on your existing carrier and its bill. Hops handles configured retry legs.
Does each retry buy a new DID?
No. Each retry carrier uses its purchased number batch. A new DID is not purchased for every attempt.
When are Hops minutes billed?
The published rate applies to connected retry time. AMD detection, Honeypot usage, DID rental, and early disposal remain separate.
Is Hops enabled when I buy numbers?
No. Hops starts off. Purchasing a batch does not automatically enable retries.
Request access
Give failed attempts
a defined next step.
Tell us about the route
Share the existing carrier setup, number needs, and retry goals. EngageIQ will confirm release availability and the appropriate onboarding path.
PickupGate services