Classify the answer.
AI answering-machine detection for the existing VICIdial workflow, billed per HUMAN or MACHINE result.
PickupGate by EngageIQ / VICIdial AI AMD
They said hello.
Your AMD hung up.
PickupGate is AI answering-machine detection (AMD) for VICIdial. It is designed to classify human answers and machines while keeping your Vicibox campaigns, agents, and operating workflow in place. If detection is unavailable, the planned fallback is HUMAN.
$0.0025 per HUMAN or MACHINE detection
5,000 free credits for new accounts
What PickupGate is
AI AMD for the Vici you already run.
PickupGate by EngageIQ is a planned AI answering-machine detection service for VICIdial and Vicibox operators. Traditional AMD relies on silence, timing, and word-count rules that can disconnect a live person before an agent has a chance to speak. PickupGate is designed to add a separate answer-classification path while leaving campaigns and the agent workflow in VICIdial. The service returns HUMAN or MACHINE decisions and is planned to fall back to HUMAN when detection is unavailable. That failure behavior favors preserving a possible live conversation, although a machine may reach an agent during fallback. PickupGate AMD is separately metered from PickupGate Honeypot and PickupGate Hops. Teams can evaluate the service against labeled examples from their own calls before expanding usage. Customer installation is subject to release availability and onboarding confirmation.
Choose what the operation needs
Three jobs.
Three separate services.
Protect outbound conversations.
Research-led protection for high-volume outbound calling. Customers see activity and usage while detection methods remain private.
Try the next carrier.
Carrier failover for eligible retries, using a DID from the purchased batch assigned to each configured carrier.
Planned installation
Keep Vicibox.
Add PickupGate.
The customer setup is planned as an AMD-only installation. Honeypot and Hops remain separate services with their own activation and billing.
Create an account
Start the EngageIQ signup process and receive the new-account credit offer.
Request AMD access
Tell us about your Vicibox and the call sample you want to evaluate.
Install when released
Use the released package and account-specific instructions provided during onboarding.
Test your calls
Compare HUMAN and MACHINE decisions against a labeled sample from your operation.
Transparent meter
Know the rate.
Choose the service.
PickupGate AMD
$0.0025
per HUMAN or MACHINE detection
Usage-based classification for the VICIdial answer path.
Honeypot
$0.008
per unique human lookup
$0.001 for a previously tagged cache hit. Activated independently from AMD.
Hops
$0.015
per connected retry minute
DID rental and early disposal are separate charges.
Install it. Test it.
5,000 free credits
for new accounts.
The signup bonus is a one-time promotional credit offer. Eligible services, application of credits, expiration, and billing requirements are confirmed during onboarding. PickupGate installation remains subject to customer-release availability.
Questions before you connect
PickupGate AMD FAQ
What is PickupGate?
PickupGate is a planned AI answering-machine detection service for VICIdial. It is designed to classify answered calls as HUMAN or MACHINE while keeping the existing Vicibox campaign and agent workflow in place.
Does PickupGate replace VICIdial?
No. PickupGate is designed as a bolt-on service for VICIdial and Vicibox rather than a replacement dialer.
What happens when detection is unavailable?
The planned failure behavior is to fall back to HUMAN. That can allow a machine to reach an agent, but it avoids automatically disconnecting a possible live person.
What does the 5,000-credit signup bonus cover?
New accounts are offered a one-time 5,000-credit signup bonus. Eligible services, application of credits, expiration, and billing requirements are confirmed during onboarding.
Are Hops and Honeypot included?
No. PickupGate AMD, PickupGate Hops, and PickupGate Honeypot are separate services with separate activation and usage meters.
Request early access
Bring your
MACHINE sample.
What happens next
Tell us about the Vici environment and the results you want to improve. We will confirm customer-release availability, onboarding requirements, and which PickupGate services fit the operation.
PickupGate services