Engage IQ · AI Co-Pilot · EIQ-AI

Prompts on the call — not in Monday’s review.

When coaching arrives after hang-up, it’s already too late. EIQ-AI lives in the agent workspace: live transcript, compliance alerts, and AI suggestions with Use / Skip — same stack as dials, dispositions, and QA.

LiveTranscript + signals
Use / SkipAgent-controlled assists
1 workspaceOne agent workspace
Closed loopPairs with AI Call QA
Engage IQ agent workspace with EIQ-AI co-pilot panel — live transcript, compliance alert for recording disclosure, and AI suggestions with Use and Skip

Product UI · EIQ-AI side panel on a live call (agent workspace)

The problem

Real-time assist without another vendor

Bolt-on coaching tools work — as a per-seat layer on your dialer. That means a second bill, a second setup, and coaching that doesn’t sit next to connect rate and CPA.

01

Second line item

Custom per-seat pricing stacked on dialer fees — two platforms, one ROI story to invent.

02

Second browser tab

Agents context-switch mid-call. Guidance lives away from the softphone and lead card.

03

Second silo

Live prompts in one tool; dials and post-call scores in another. Someone stitches the dots.

What the product actually does

EIQ-AI: transcript, alerts, suggestions

Live transcript

Speaker-labeled stream

You vs Lead lines with timestamps while the call is open — auto-scrolls as speech lands.

Compliance

Alerts before it’s late

Example: “Recording disclosure not yet made” — amber/error severity, dismissible, on the call surface.

Signals

Objection & intent detection

Classified signals (e.g. price objection) with confidence + short reasoning under the hood of each suggestion.

AI suggestions

Use or Skip

Tone-tagged talk-tracks (firm / softer / closing) with confidence %. Agents copy with Use or dismiss with Skip — actions logged for coaching loops.

EIQ-AI panel showing live transcript, recording disclosure alert, and softer-tone AI suggestion with Use and Skip buttons

How it works

Listen. Surface. Choose.

01 · Listen

Streaming STT + signals

Both sides of the call feed the co-pilot lane — transcript lines and signal classification as the conversation unfolds.

02 · Surface

Right words, right now

Compliance alerts and AI suggestions appear in the EIQ-AI panel beside the lead card — no second app.

03 · Choose

Agent stays in control

Use copies the talk-track; Skip dismisses it. Pair with AI Call QA so live assists and post-call scores share one call record.

Native vs bolt-on

Same job. Native dialer stack.

What you wantEngage IQ AI Co-PilotTypical coaching add-on
Real-time agent assistEIQ-AI panel in the agent workspaceSeparate guidance layer
Live transcriptBuilt into co-pilot surfaceOften yes, second product UI
Compliance mid-callIn-panel alerts (e.g. recording disclosure)Live checklists / flags
Agent controlUse / Skip on every suggestionPrompts + checklists
100% post-call QAIncluded — AI Call QAOften same vendor, extra config
The dialerIncluded — PlatformBring your own (50+ integrations)
Cost shapeOne platformPer-seat on top of dialer

Frequently
Asked
Questions

Can this replace a bolt-on coaching tool?

Yes — same job (real-time agent assist), delivered as EIQ-AI inside Engage IQ instead of a per-seat bolt-on.

Can agents ignore bad suggestions?

Yes. Every suggestion is Use or Skip. Assist multiplies managers; it doesn’t force scripts.

Does co-pilot replace supervisors?

No. Whisper/barge and post-call scorecards keep humans on the moments that matter.

How do we start?

Sign up or talk to sales.

Coaching on the call. Not bolted on after.

EIQ-AI live co-pilot on the same platform as dials, QA, and compliance.

Sign up Talk to sales