FAQ - Engage IQ

Are there setup or onboarding fees?

No. Setup, onboarding, and migration are included, with no setup fee or long-term contract. Create an account when you're ready, or use the contact form if you want help planning the rollout.

Can I scale usage up or down?

Yes. EngageIQ keeps seat and usage charges on one bill, so you can adjust capacity as your operation changes without adding separate product invoices or a long-term contract.

How does RND pricing work?

Reassigned Numbers Database (RND) checks are billed per lookup as a small per-dip fee. EngageIQ runs RND checks during compliance screening so you avoid dialing reassigned numbers and reduce TCPA risk.

Do you support BYOC (Bring Your Own Carrier)?

Yes. EngageIQ supports Bring Your Own Carrier over SIP trunking, so you can keep your existing carrier and DIDs, or use carriers provisioned through EngageIQ.

What is EngageIQ?

EngageIQ is a hybrid AI + human outbound engagement platform for high-volume contact centers. AI agents dial, qualify, and stay compliant while your human team closes - combining AI and predictive dialing, conversational AI with seamless human handoff, ML lead scoring, omnichannel outreach, and built-in TCPA/FCC compliance in one platform.

Does EngageIQ replace my human agents?

No. EngageIQ is hybrid by design. AI handles the dialing, qualification, data entry, and call scoring at scale, while your human agents handle the high-value conversations and close. You can run campaigns fully AI, fully human, or any blend.

How do I get started?

Create an account when you're ready to begin. If you're switching from ViciDial, Convoso, or Five9, EngageIQ migrates you hands-on - lists, campaigns, dispositions, and DIDs - and most teams are live in days. Use the contact form if you want help planning the move.

Frequently Asked Questions

Frequently Asked
Questions