One live grid, AI and human
Every agent's status, including on call, paused, wrap-up, and available, updates in real time. AI agents can be viewed by Opener, Fronter, and Closer tier.
Live monitoring and supervision
One Manager. Your Whole Floor. Live.
See every agent, AI and human, in real time. Listen silently, whisper to a rep, or barge into any call in one click. AI watches every conversation and tells you exactly where to step in.
The problem
Oversight that does not scale is just hope.
Legacy tools make you hire a supervisor for every handful of reps, bolt on a separate coaching tool, and squint at dated dashboards. Managers need to oversee more people without more cost or listening to every call.
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Every agent live
See AI and human status on one operating grid while work is happening.
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Step in now
Listen, whisper, or barge before a coaching moment or opportunity is gone.
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AI finds the calls
Surface silence and sentiment changes so managers know where attention matters.
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People stay in control
Move an AI conversation into human hands when judgment needs to take over.
What you get
See the floor. Find the moment. Act now.
Monitoring, intervention, and live coaching stay inside the platform running the conversation.
Listen, whisper, barge
Monitor silently, coach a rep with a private whisper, or join the conversation so everyone can hear you.
AI flags the calls that matter
Real-time alerts for silence and sentiment changes surface the conversations that need a human, so managers are not guessing.
Take over in one click
Pull an AI call into a human's hands when the conversation needs judgment, empathy, or a closer.
Real-time co-pilot coaching
AI detects objections and compliance moments live, then surfaces talk-track suggestions while the rep can still use them.
One operating view
Agent status, call controls, AI assistance, QA context, and campaign activity stay connected to the same platform record.
The payoff
Scale your oversight, not your supervisor headcount.
One manager can run a floor that used to need ten. AI handles the watching and coaching at scale, so supervisors can focus on the conversations that move revenue.
Platform outcome
Visibility should change the operating result.
After switching to EngageIQ, a national insurance provider lifted first-attempt connect rate from 18% to 30% within 60 days and cut cost per acquisition by 28% without changing its list or adding headcount.
FAQ
Frequently Asked Questions
What is live monitoring in EngageIQ?
Live monitoring lets one manager see every AI and human agent on a single real-time grid. Agent status updates live, with a dedicated view for AI agents by Opener, Fronter, and Closer tier.
Can I listen, whisper, or barge into calls?
Yes. Listen silently, whisper to coach a rep privately, or barge into a call so everyone can hear you. You can also move an AI call into human hands.
Does monitoring cover AI and human agents?
Yes. AI and human agents appear in the same live operating view. Alerts for silence and sentiment changes help supervisors focus on the conversations that need attention.
How does live monitoring help managers scale?
AI handles continuous watching and live coaching support, while managers focus on calls requiring judgment, intervention, or a revenue decision.
See everything. Coach anyone. Scale the team, not the admin cost.
Create an account, or contact us to map live monitoring and supervisor control to your current operating model.